llkamade.blogg.se - Solarwinds network performance monitor alternatives

For example, you can create filters to view all new tickets that mention “network devices” or “hardware issues,” or you can quickly sort tickets to see escalations. You can create filters to segment requests based on inbox, category, agent, priority, etc. HelpSpot’s shared inbox makes it easy for agents to see all incoming IT requests. Here’s a quick demo of HelpSpot’s features: Instant Organization and Multi-Brand Support And our API lets you connect HelpSpot with any tool in your IT operations and sync data between systems. In addition to core ticket management features, HelpSpot also offers a reporting dashboard so you can monitor support processes and agent workloads. HelpSpot connects to an unlimited number of email accounts (like and so you can centralize requests and manage all IT support from one platform. HelpSpot is a ticket management system designed for teams that use email to receive and respond to IT requests. HelpSpot: Simple Ticket Management for IT Teams Begin a 21-day free trial to get started with our ticketing system. HelpSpot is a customizable help desk solution that lets you manage support requests and integrate with your IT tech stack. In this article, we review seven of the top IT tools you can use to replace Solarwinds.

Examples of these tools are ManageEngine and Freshservice. These systems let IT teams organize support requests, but they also have IT tools like network monitoring, asset management, incident management, project management, and more.

ITSM s ystem s: Robust solutions that centralize the entire operations of an IT team.

An example of a ticketing system is HelpSpot, which works for IT teams that want an email to ticket system to provide support. These ticketing systems are best for teams that field high volumes of IT requests from multiple user groups.

T icket management systems: Software tools that organize new customer inquiries into simple and actionable tickets.

In other words - what type of Solarwinds alternative do you need? Do you need a dedicated tool like a help desk system or network monitoring software to replace one aspect of Solarwinds? Or do you want a more robust IT solution that encompasses many tools?Īt this stage, IT teams typically consider a ticket management system or IT service management (ITSM) software. When shopping for Solarwinds alternatives, think about the features and functionality you’d like to replace.